FAQs

Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.

Make sure to wash & condition your hair at least twice a week. Use hydrating drops or consult your stylist for more help.

Different monitor have different display. And every time, maybe the same colour No. will have a little colour differentia. Please ask for help from the hairdresser for the colours code as the international colour swatch says.

Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.

While synthetic hair will be a sticky ball after burning, and will show black smoke, moreover, human hair maybe have a few grey hair and split end, it is normal and not a quality problem.

Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

yes. The hair can be coloured. As a rule, it is easier to darken the hair than to lighter the hair.

We highly recommend having your hairdresser dye the extensions as you will get the results you want, colouring them yourself always poses a high risk of not coming out the shade you want. If you cannot get to a salon, always use a good quality hair dye and test a small sample first.

you can wash them as you would your own hair with shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be.

Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.

Normally 3packs are enough for a full head, at most 5packs.

You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.

Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products.

Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.

Recommended shampoos and conditioners: Pantene PROV for treatment and everyday use: Olive Oil Hair Polisher.

We accept two payment methods online, one is credit card, both visa card and master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straightforward. We can also accpet WesternUnion or Bank transfer if you haven’t a credit card, please contact us for the payment information after you decide your order.

Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfil the transaction.

As an online business, we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive We suggest you make orders 4 days in advance thus, you will have sufficient time for shipping.

Basically, the final amount you will pay is just the price of the product plus shipping (if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

We will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.